Shipping information

Shipping available across the UK, 2 - 5 working days.

FREE shipping for orders over £100. 

All shipments come with tracking information which you can find in your email notification from us. If your shipment is delayed please contact us at: team@blackbalance.uk

Our returns policy
We hope you will be happy with our product, but if you are not entirely satisfied below are our terms for returns:
This returns policy does not affect the statutory rights you may have under applicable law, including your statutory right to cancel or your statutory warranty.

Your right to change your mind (cancel)
Under the Consumer Contracts Regulations, you have 14 days from the date you receive the product to notify us that you wish to return the product. We must receive any products you return to us within 14 days of you notifying us of your intention to return the products.
Orders cancelled under these Regulations are entitled to a refund of any standard postage that you paid for the delivery of your order, but you are responsible for paying any postage incurred in returning the products you wish to cancel to us.
Products must be returned to us in the condition you received them, which includes keeping the blister packaging intact. You will lose your right to return the product if you unseal a hygiene seal, or pierce the blister packaging. We will inspect the product upon receiving it.

How to return the product
Send us an email at: team@blackbalance.uk to notify us of your wish to exercise your 14 day cancellation rights and return the product. Please provide your name, home address, order details and, where available, your phone number and email address.

Damaged and Faulty Product
If you believe the product you have ordered to be damaged or faulty, please contact us by emailing team@blackbalance.uk and we will let you know how to return the product.

Refunds
Refunds will be processed once we receive your returned products. Refunds can take up to 10 working days and will be credited to the original card you paid with.

Refund Exclusions
You cannot return any product that has a hygiene seal or blister pack that has been broken. You have the right to reasonably inspect the product as you would in a shop but you cannot return products that you have used, unless you are returning them because they are damaged or faulty.